What clients say
after the work is done.
Honest accounts from Singapore teams who went through a Quiet Survey, a Ground Plan build, or a Stewarded Field engagement.
Clients Engaged
Average Rating
Still using at 6 months
Years in practice
Client accounts
Sandra Lim
Operations Manager, Tanjong Pagar
"We started with the Quiet Survey because we genuinely didn't know whether AI had a place in our work. The letter we received was candid — they pointed to two areas they thought were worth examining and one they thought would be a waste of time. That honesty was unusual and useful."
April 2025 · Quiet Survey
Marcus Hor
Director, Raffles Place logistics firm
"The Ground Plan workflow they built for us handles the first draft of routine client status emails. It took longer to bed in than I expected — the four-week trial caught some problems — but what we ended up with is something the team actually uses every day. The handover documentation is better than most software we've licensed."
March 2025 · Ground Plan
Priya Tangaraj
Head of Admin, Buona Vista
"What I noticed most was that they didn't try to sell us the next thing. After the Ground Plan was done, we had a written handover and that was it — no suggestion that we needed an ongoing retainer. We've since gone back for a Stewarded Field engagement, but that was our decision."
April 2025 · Ground Plan → Stewarded Field
Jeremy Wong
Partner, professional services firm, CBD
"We had several vendor demos before this. All of them assumed we knew what we wanted. Padang Digital started by asking us what was slow and frustrating, and worked from there. We ended up building something quite different from what I expected — smaller in scope, more immediately useful."
March 2025 · Quiet Survey + Ground Plan
Angela Chia
COO, Novena-area trading company
"We used the Stewarded Field engagement over about four months. The pace suited us — there were three weeks in February where nothing happened because we had a busy period, and they treated that as normal. The closing report is something I still refer to when colleagues ask about our AI setup."
April 2025 · Stewarded Field
Reuben Krishnan
Manager, Jurong East finance team
"The document summarisation helper has saved my team probably three hours a week. It's not dramatic, but it's real. I was sceptical about the four-week trial — it seemed like a delay — but it caught two things we hadn't thought about in the spec, so I understand why they insist on it now."
March 2025 · Ground Plan
Selected case studies
Case Study 01 · Professional Services · Ground Plan
Reducing time spent on internal document review
The Challenge
A 35-person professional services team was spending two to three hours per week per senior staff member reading and summarising long internal policy documents before client meetings. The documents varied in structure and length, making the task difficult to delegate.
What We Built
A structured-summary workflow that accepts document uploads and produces a standardised briefing note organised by section type. Built over six weeks, trialled with four team members, adjusted based on their feedback, and handed over with a written guide.
What Changed
The team estimated a reduction of approximately 1.5 hours per senior staff member per week. The tool has been in use for six months with no modifications after handover. One staff member described it as "boring in the best way."
Case Study 02 · Logistics Coordination · Stewarded Field
Multi-workflow integration across a coordination team
The Challenge
A regional logistics coordination team of 18 handled high volumes of routine client correspondence alongside internal status updates. Both tasks were manual, repetitive, and pulling capacity away from complex exception handling.
What We Built
Over four months, we designed and trialled three connected workflows: a draft-reply assistant for standard client queries, a status-update formatter, and a simple internal Q&A helper for policy questions. Each was trialled separately before integration was considered.
What Changed
The closing report noted a reduction in routine correspondence time of approximately 40 minutes per coordinator per day. The team took ownership of the workflows at handover and have made two minor modifications independently in the three months since.
Case Study 03 · Small Financial Practice · Quiet Survey
When the right outcome was "not yet"
The Challenge
A small financial advisory practice of 9 staff was exploring AI after attending an industry event. The leadership was interested but uncertain. They commissioned a Quiet Survey to understand where, if anywhere, AI integration made sense for their specific situation.
What We Found
Our listening visit identified that the team's document workflows were already well-managed, and their correspondence was highly relationship-specific — not well-suited to AI drafting assistance. We noted one area (client onboarding documentation) that could benefit, but with caveats around regulatory requirements.
What We Recommended
Our letter recommended waiting 12 months and revisiting once a specific piece of pending regulatory guidance had been issued. The firm appreciated the candour. They returned eight months later for a Ground Plan build once the guidance was clear.
Reach us directly
Phone
+65 9618 4275Address
78 Shenton Way, #21-09
Singapore 079120
Office Hours
Monday – Friday, 9:00 – 18:00 SGT
Professional standing
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IMDA Digital Enterprise Blueprint Aligned practice
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PDPA compliance-aware workflow design
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Singapore-registered, operating since 2022
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Vendor-neutral — no commercial AI vendor arrangements
Begin with a conversation.
No slide deck, no pressure. Tell us about your organisation and what you're considering. We'll respond honestly about whether we're likely to be useful.
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