Terms & Conditions

1. Definitions

Throughout these Terms, the following words carry the meanings given:

• "Agreement" means these Terms together with any written engagement letter or service description agreed between us.
• "Client" or "you" refers to any individual or organisation that engages Padang Digital for services or uses this website.
• "Padang Digital", "we", "us", or "our" refers to Padang Digital Pte. Ltd., registered in Singapore.
• "Services" means the AI integration consulting engagements we offer, including the Quiet Survey, Ground Plan, and Stewarded Field programmes.
• "Deliverable" means any written document, workflow specification, or report produced by us in the course of an engagement.
• "Content" means all material published on this website, including text, design, and documentation.

2. Acceptance of Terms

By submitting an enquiry form, commissioning a service in writing, or making payment for any engagement, you indicate acceptance of these Terms. You confirm that:

• You are at least 18 years of age, or are acting with the authority of an organisation that has legal capacity to enter into agreements.
• If you are acting on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.
• You have read these Terms and consider them fair and reasonable in the context of a professional services engagement.

3. Service Description

Padang Digital provides professional consulting services focused on the considered integration of AI tools into business processes. Our current service offerings are:

• Quiet Survey (SGD 175): A half-day listening engagement at your offices, followed by a written letter summarising our observations and any areas we suggest examining further.
• Ground Plan (SGD 360): A modest, agreed workflow build covering specification, build phase, a four-week trial period with a small group, and written handover documentation.
• Stewarded Field (SGD 690): A multi-month engagement covering several connected workflows, including governance, training, vendor coordination, and a closing written report.

We reserve the right to adjust service descriptions or pricing for future engagements. Any changes will not affect an engagement already confirmed in writing.

Our services are provided primarily to organisations based in Singapore, though we may consider engagements with organisations in other jurisdictions at our discretion.

4. Client Responsibilities

To enable us to fulfil our obligations, you agree to:

• Provide accurate, timely, and reasonably complete information about your organisation and the workflows in scope.
• Make appropriate members of your team available for scheduled sessions and review periods.
• Review and respond to our written deliverables within a reasonable period, which we will discuss with you at the outset.
• Not use any deliverable produced by us in a manner that is unlawful, deceptive, or contrary to the documented purpose of the workflow.
• Maintain reasonable data security practices for any workflow or tool we help implement.

Prohibited activities when using our website include: attempting to gain unauthorised access to any system, submitting false or misleading enquiry information, scraping or reproducing our website content without permission, or using our website in any way that could harm its operation or reputation.

5. Intellectual Property

All content published on this website — including written copy, design, layout, and documentation — is owned by or licensed to Padang Digital Pte. Ltd. and is protected under Singapore law.

Upon receipt of full payment for an engagement, we grant you a non-exclusive, non-transferable licence to use and adapt the written deliverables produced for you, within your own organisation and for the purposes described in the engagement letter. This licence does not extend to reselling, sublicensing, or publicly publishing our deliverables as your own work.

Any frameworks, methodologies, or documentation templates developed by Padang Digital during an engagement remain our intellectual property, though you retain a licence to use the specific instance produced for you.

Nothing in these Terms transfers ownership of any pre-existing intellectual property held by either party.

6. Payment Terms

All fees are quoted and invoiced in Singapore Dollars (SGD). Payment terms will be confirmed in your engagement letter, but our standard practice is:

• Quiet Survey: Full payment prior to the scheduled visit.
• Ground Plan: Full payment prior to the specification phase commencing.
• Stewarded Field: An initial portion at commencement, with the remainder invoiced monthly or as agreed in writing.

We accept payment by bank transfer to our designated account details provided on invoice. We do not currently accept card payments.

If, in the course of an engagement, we determine that the scope has materially changed from what was agreed, we will discuss this with you and confirm any additional fees in writing before proceeding.

Cancellation and refunds: If you cancel a Quiet Survey with fewer than two business days' notice, a partial fee may be retained to cover preparation time. For longer engagements, cancellation terms will be set out in the engagement letter. We aim to handle cancellations fairly and in proportion to work completed.

7. Engagement Terms

Each engagement begins with a written specification or engagement letter agreed between us. This document takes precedence over any general description on our website and forms part of the Agreement.

We set the pace of work in consultation with you and your operational schedule. We do not impose artificial deadlines, and we expect the same consideration in return — that changes to agreed timelines are communicated to us with reasonable notice.

Where a trial period is included (as in the Ground Plan), the trial runs for the agreed period after which you may choose to continue, modify, or discontinue the workflow. We will document all findings and handover instructions regardless of the outcome.

We aim to transfer operational knowledge and responsibility to your in-house team over the course of longer engagements. Our goal is not to create dependency on our continued involvement.

8. Confidentiality

We treat all information shared with us in the course of an engagement as confidential. We will not share details of your organisation, your workflows, or our discussions with any third party without your prior written consent, except where required by law.

We may refer to completed engagements in general terms (for example, on our website as anonymised case examples) without identifying you or your organisation unless you have given permission for us to do so by name.

We ask that you extend similar discretion regarding the methods and documentation we provide, and that you take reasonable steps to prevent their unauthorised disclosure.

9. Disclaimers

Our services are provided by experienced practitioners who apply careful judgement. However, we make no representation that any workflow, recommendation, or implementation will achieve a specific business outcome. Results will vary depending on your organisation, your team, and the context in which tools are deployed.

The information on this website is provided for general informational purposes and does not constitute professional advice in any regulated field, including legal, financial, or medical practice. We recommend seeking appropriate professional advice for decisions in those areas.

We are not responsible for the behaviour, performance, or policies of any third-party AI platforms, vendors, or services that we may recommend or help you work with. We will share our considered view of their suitability, but the selection and ongoing relationship remains yours to manage.

10. Limitation of Liability

To the extent permitted by Singapore law, Padang Digital's total liability to you for any claim arising from or related to these Terms or any engagement shall not exceed the total fees paid by you for the specific engagement to which the claim relates.

We shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of data, or loss of business opportunity, whether arising in contract, tort, or otherwise — even if we had been advised of the possibility of such losses.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Neither party shall be liable for delays or non-performance caused by circumstances reasonably beyond their control, including infrastructure outages, health events, or acts of a public authority.

11. Indemnification

You agree to indemnify and hold harmless Padang Digital Pte. Ltd. and its associates from any claims, losses, or expenses (including reasonable legal costs) arising from your misuse of our website, your breach of these Terms, or your use of any deliverable in a manner contrary to the agreed purpose.

12. Termination

Either party may bring an engagement to a close at any time by providing reasonable written notice. What constitutes reasonable notice will depend on the stage and nature of the engagement, and will typically be discussed at the outset.

If you terminate an engagement early, you remain responsible for fees covering work completed to that point. We will provide a written account of what has been done and hand over any documentation prepared.

We reserve the right to withdraw from an engagement if we determine that continuing would require us to act contrary to our professional standards or these Terms. In that event, we will return any portion of fees not yet applied to completed work.

Provisions relating to confidentiality, intellectual property, and liability survive the conclusion of any engagement.

13. Dispute Resolution

These Terms are governed by the laws of Singapore. Any dispute arising from or in connection with these Terms or any engagement shall be subject to the exclusive jurisdiction of the courts of Singapore.

We ask that, before initiating any formal process, you write to us at [email protected] describing the matter. We will respond within ten business days and make a genuine effort to resolve the matter through direct discussion. Most concerns can be addressed at this stage without further escalation.

If informal resolution is not achieved within thirty days of your written notice, either party may pursue the matter through the Singapore courts or, if both parties agree, through mediation at the Singapore Mediation Centre.

14. General Provisions

• Entire Agreement: These Terms, together with any written engagement letter, constitute the entire agreement between us regarding the subject matter herein and supersede any prior representations.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision at any time shall not constitute a waiver of that provision in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a business transfer, provided your rights are not materially affected.
• Notices: Formal notices under these Terms should be sent by email to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or operating practices. We will publish any revised version on this page with an updated date at the top.

Changes take effect from the date of publication. If you have an active engagement at the time of a change, the Terms applicable at the commencement of that engagement will continue to apply unless we agree otherwise in writing.

We encourage you to review this page periodically if you engage with us regularly.

16. Contact

For questions or correspondence relating to these Terms, please write to: